At Uplyift, we are driven by a passion for perfection. Each product undergoes a meticulous quality check before it leaves our facility, ensuring that our customers receive only the best. We understand that choosing the right product for your project can feel overwhelming, but we’re here as your trusted guide to make the process seamless and help you feel confident in your decision. If you need to return or exchange an item, our clear and straightforward policy ensures a hassle-free experience.

1. Eligibility for Returns:

• We ship all orders within 3 business days from the time of order confirmation.
• Returns are accepted only if the product is unopened and in its original packaging. We do not accept returns for used or opened items.
• We only accept returns if the item is defective or damaged upon delivery.

To be eligible for a return, please ensure the product is unused and has all accompanying materials.

2. Damaged or Defective Products

• If your product is damaged or defective, please contact us on the same day of delivery.
• We will promptly assess the issue and offer a replacement or refund based on the condition and availability of the product.

3. Refund Policy

• Approved refunds for defective or damaged items will be processed within 7 days after we receive the returned product.
• Refunds will be credited to the original payment method used during the purchase.

We value your satisfaction and aim to resolve any concerns as efficiently as possible. If you have any questions or need assistance, please reach out to our customer support at enquiry@uplyift.com .

Non-Returnable Items:

The following items are not eligible for return or exchange:

• Customized ceilings or special-order products
• Installed digital door locks
• Opened or used sanitary products

Process for Returns:

To initiate a return or exchange:

1. Contact our customer service team at enquiry@uplyift.com with your order number and reason for return.
2. We will provide you with a return authorization and instructions.

Shipping Costs:

Customers are responsible for return shipping costs unless the product is defective or incorrect. In such cases, UPLYIFT will cover the shipping expenses.